Returns & Cancellation Policy
Please read this Returns & Cancellation Policy before Shopping.
At Cool Deal Spot, our endevour is that you will have a smooth hassle-free shopping experience. We provide our customers with the best products at the best prices.
Note:- We do not have ” Money Refund ” Policy. Right now our policy does not allow you to exchange the product you ordered for a different product. We do not have any Exchange on Gifts.
The Return Policy offers you the option to return on Cool Deal Spot within 24 hours only if the reason of return is a mismatch of size or receipt of a defective/different item (Conditions apply). However, an exchange is subject to availability of the item in our stock.
The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly on the original packet delivered to you and can’t get damaged on the way!
If you would like to cancel an order, you can call or email our customer service and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly.
Please contact our Customer Service to initiate a return and log a complaint.
In case of a replacement, the customer will have to self ship the product to our warehouse. The cost of return has to be paid by the customer in case if there is a mistake in order from his/her side. In other cases, you will get the shipping charges back in form of coupon code or recharge voucher.
Conditions for return
Products should be unused
Products should be returned or exchanged in their original packaging along with original price tags, labels, instruction sheets and invoices. (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
If the product has a gift associated with it, the gift has to be returned along with the product in original condition
For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied
We do not accept return or exchange requests for innerwear, cosmetics, socks, deodorants, perfumes and free items.
For Returns, Please contact:
In the unlikely event that any product you received from us is damaged / defective or a size mismatch:
Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.
If there is a size mismatch, replacement is possible.
If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement.
Please contact our customer service for initiating the replacement and send us the images / snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.
In case of online refund, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of the transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Cool Deal Spot.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
In case of COD refund, a cheque will be sent to the customer by courier. The Payee name has to be confirmed by the customer while logging a complaint, else, the refund will be on hold.
In cases where the product is returned to origin, if the customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be reshipped.
In case shipments get untraceable / lost, in case of online orders, a new shipment will be initiated, but with a few days delay.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.